Privacy Policy

1. Information We Collect

We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you ("Personal Information"). This includes:

• Contact Details: Full name, billing address, email address, telephone number.
• Payment & Transaction Information: Payment card details, billing postal code, transaction reference, purchased tickets, and coupon redemption data. Note: Payment card data is tokenized and processed securely directly by our PCI-DSS Level 1 certified payment processor, Stripe, Inc. We do not store full credit card numbers or CVV codes on our servers.
• Account Credentials: Username, encrypted password hash, role assignments, and order history.
• Technical & Usage Data: IP address, browser type and version, device identifiers, time zone setting, operating system, and seat map navigation actions.
• Check-in & Verification Data: QR code verification logs, gate entry timestamps, ticket usage status, and admission records.

2. How We Use Your Information

We process your personal information for the following legitimate business purposes:

• Order Fulfillment: Reserving seats, generating digital passes, generating unique cryptographically signed QR ticket tokens, and processing ticket orders.
• Payment Processing: Transmitting encrypted tokenized transactions to Stripe for real-time authorization, fraud detection, and chargeback prevention.
• Customer Support: Providing 24/7 concierge assistance, sending instant digital order confirmations, event rescheduling alerts, and gate directions.
• Gate Verification & Security: Validating ticket validity, preventing duplicate ticket entry, and ensuring auditorium security.
• Legal & Compliance: Complying with tax regulations, accounting audits, consumer protection statutes, and merchant acquiring rules.

3. Payment Security & Stripe Data Processing

All online financial transactions on Stallion Royale Tix are handled with the highest industry standards:

4. Cookies & Tracking Technologies

We use cookies and web beacons to ensure smooth session persistence (such as holding your selected seats in high-definition interactive seat maps for 10 minutes) and to deliver personalized performance recommendations. You can control cookie preferences at any time via our Cookie Preferences page.

5. Data Retention & User Rights (GDPR & CCPA)

Under applicable data protection laws (including the General Data Protection Regulation and California Consumer Privacy Act), you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete records.
• Request erasure of your account and personal data ("Right to be Forgotten"), subject to legal retention obligations.
• Opt-out of marketing communications by clicking "Unsubscribe" or updating account settings.

To exercise any of these rights, submit your request to support@stallionroyaletix.com.

6. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our compliance department: