Refund & Cancellation Policy

Effective Date: January 1, 2026 | Last Updated: September 29, 2026

At Stallion Royale Tix, we strive to provide complete transparency and fair ticketing policies for all theater and live entertainment enthusiasts. This Refund & Cancellation Policy outlines your rights and our procedures for returns, cancellations, and event changes.

100%

Cancelled Events

Automatic full refund including base ticket and taxes if an event is cancelled with no rescheduled date.

24 Hours

Cooling-Off Window

Full refund available within 24 hours of booking, provided the show date is at least 7 days away.

3-5 Days

Fast Processing

Approved refunds are processed instantly via Stripe directly to your original payment method.

1. Event Cancellations & Rescheduled Shows

  • Cancelled Performances: If an event is cancelled by the producer, artist, or venue without a replacement date, no action is required on your part. Our system automatically initiates a 100% full refund to the original payment card used during checkout.
  • Postponed / Rescheduled Shows: If a performance is postponed or moved to a new date, your tickets and exact seat allocations remain 100% valid for the new date. If you cannot attend the rescheduled performance, you may request a full refund within thirty (30) days of the announcement.

2. Buyer Cancellation & Refund Requests

Because seats are reserved in real-time and removed from public availability, tickets are generally non-refundable once the 24-hour cooling-off period has passed, except in the following qualified circumstances:

  • Duplicate Charges: In the unlikely event of technical duplicate billing, the extra transaction will be refunded immediately in full.
  • Venue Inaccessibility: If an unforeseen venue emergency or production malfunction prevents seating in your ticketed sector.
  • Medical Emergency / Force Majeure: Evaluated on a case-by-case basis upon submitting verified documentation to our concierge team.

3. How to Submit a Refund Request

To request a refund, follow these simple steps:

  1. Locate your Booking Reference Number (e.g. BK-XXXXX) from your confirmation email or dashboard.
  2. Email our support team at support@stallionroyaletix.com with the subject line "Refund Request - [Your Booking Reference]".
  3. Include the reason for your request and the email address associated with your purchase.

Our support staff will review and respond within 12 to 24 business hours.

4. Refund Payout Timelines

Once approved, refunds are credited directly to the original payment method (Credit Card, Debit Card, or Digital Wallet) via Stripe. Depending on your financial institution's settlement schedule, funds will appear in your statement within 3 to 5 business days.

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